Privacy

Yes, various cookies are used on our website. Detailed information on how they work, how you can delete these cookies or how you can prevent them from being stored can be found in the data protection information and in the Preference Centre.

Yes, we work with various providers to design and optimise our website and our offers in line with our requirements. Detailed information about these service providers, how the analysis tools work and how you can switch off these tools can be found in the Preference Centre.

1.1 This Privacy Statement includes information referred to in the General Data Protection Regulation (GDPR) Article 13 about data processing in the context of visiting our website and using the shop accessible via this website.

1.2 Information on the type and purpose of data processing in connection with the use of our contact functions on the website (customer care), our community services, the job application platform and our social media presence can be found separately in the corresponding portal or when using the respective application.

1.3 In as much as we link to other pages, we have neither influence nor control over the linked content nor the respective data protection regulations. We recommend that you check the privacy policies on the linked web pages to determine whether and to what extent personal data is collected, processed, used and made accessible to third parties.

1.4 The full text of the General Data Protection Regulation (GDPR) along with further definitions and terms can be found here.

2.1 All personal data that we collect and process via the website and our shop is stored and secured both on local servers in Germany and at Amazon Web Services EMEA SARL (AWS), a specialised cloud provider. Due to its technical and organisation measures, AWS is able to guarantee the greatest possible protection of your customer and user data against loss and unauthorised access. Should it be necessary within this context to transfer your data outside the EU/EEA, it will only be done on the basis of a valid adequacy decision or concluded standard contractual clauses.

2.2 The purpose of this data processing is the hosting of our web servers and databases as well as the data protection (backup) on the basis of corresponding order processing contracts.

We work together with various IT service providers who maintain our IT infrastructure and continually develop it further (in terms of security). If and insofar as these service providers have access to personal data in the course of these activities, this is always done under the supervision of zooplus and it is guaranteed that no personal data is stored outside of zooplus. Should it be necessary to transfer your data outside the EU/EEA in this context, this will only be done on the basis of a valid adequacy decision or concluded standard contractual clauses.

Legal basis: GDPR Article 6, (1) (f).

Should you choose to exercise your data protection rights, we will process your data separately from other processing activities in order to process and fulfil your request.

For the purpose of identity verification, we need your first and last name, address, email address and your order data.

For the purpose of fulfilment: In order to process your verified request, we will need to process the data relating to you that is included in the request.

Legal basis: GDPR Article 6, (1) (c).

We will transfer the above-mentioned data to our technology service provider Onetrust Technology Limited based on a corresponding contract for commissioned processing (GDPR Article 28).

Should it be necessary within this context to transfer your data outside the EU/EEA, it will only be done on the basis of a valid adequacy decision or concluded standard contractual clauses.

Regardless of any existing customer or order data, we will store any data related to your request separately for the purpose of fulfilling your rights as the data subject, and to ensure documentation and verification obligations (GDPR Article 5 (2)). The storage period is dependent on the relevant legal requirements.